Privacy
How your information is handled.
Plain language. Provisional wording until final legal review.
What we collect
Only what you type into the contact and booking forms: your name, email address, optional phone number and organisation, your message, and your chosen appointment time and time zone. No medical records are collected.
Why
To reply to your enquiry and to manage your consultation. Nothing is used for advertising.
Where it lives
On the practice's own server, protected by authentication and encryption in transit. Private admin notes, leads and bookings are never public and are never available to the website assistant.
Your choices
Email elaineswhitt@gmail.com or connect@bluewaterintegration.com to ask what is held about you, to correct it, or to have it deleted.
This wording is provisional
Final privacy wording will reflect the production services and data flows once integrations are activated.
Privacy & AI
Your information and the website assistant.
What information does the website collect?
When you use the contact or booking forms, the website stores the details you submit, such as your name, email address, and optionally your phone number, organisation and message, so that we can reply to you and manage your appointment. No medical records are collected through the website. This information is used only to communicate with you and handle your booking.
How is my information protected?
Information you submit is stored on the practice's own server, which is protected by authentication and encrypted while it's being transmitted. No medical records are collected or stored through the website. These protections are in place to keep your contact and booking details secure.
Can the website chatbot see my private information?
No. When active, the website's chatbot can only read published, verified, chatbot-approved questions and answers and published pages. It never has access to private notes, leads, bookings or draft content, including anything you've submitted through a contact or booking form. This keeps your personal information separate from what the chatbot can see or use.
Can the AI publish my information?
No. The website's chatbot cannot publish anything at all, whether that's your information or anything else. It can only answer using content that has already been published and approved, and when it doesn't have verified information to answer a question, it says so and points you to a way to contact us directly. This keeps its role limited strictly to answering, never publishing.
Does the chatbot provide medical advice?
No. The chatbot does not provide medical advice under any circumstances. If you ask it a medical question, it will let you know that this falls outside what it can answer and point you toward your treating clinic or a qualified healthcare professional. This boundary is built into how it works, not just a suggestion it follows.
Does the chatbot know everything about the practice?
No. The chatbot's knowledge is limited to published, verified, chatbot-approved questions and answers along with published pages, so there will be things it simply doesn't know yet, especially as this new practice's content continues to be verified. When it doesn't have a verified answer, it will tell you plainly rather than guessing, and it will offer a way to get in touch with us directly instead.